Customer Retention

Don't Just Win Clients—Keep Them Coming Back!

You worked hard (and paid good money) to win that customer—so why let them drift away after the first job?

At 904 Promotions, we help local business owners build smart customer retention strategies using smart tools to stay top-of-mind, drive repeat business, and increase long-term revenue.

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5x

More money to win a new customer!

67%

More money spent by repeat customers than first-time buyers!

72%

Of customers say they would hire the provider again!

Why Retention Matters More Than Ever

It costs 5x more to win a new customer than to keep an existing one!

Repeat customers spend 67% more than first-time buyers!

In home services, up to 72% of customers say they’d hire the same provider again—but only 29% actually do due to lack of follow-up.

Most businesses lose customers simply because they don’t stay in touch. That’s where we come in.

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What We Help You Do

✅ Build Ongoing Campaigns

Set up email and text campaigns to stay connected with past clients and remind them when it's time for recurring service

.✅ Send Value-Driven Content

Educate clients with helpful tips, seasonal checklists, or maintenance reminders that position your business as the trusted expert.

✅ Automate Follow-Up Sequences

After the first job, trigger thank-you messages, review requests, and follow-up offers on autopilot

.✅ Reactivation Campaigns

Target old customers who haven’t booked in a while with special offers or updates to win them back.

✅ Loyalty & Referral Offers

Reward repeat customers and encourage them to refer friends, with automated rewards and tracking.

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📞 Get your FREE Digital Marketing Audit today!

Let’s find out where your leads are leaking and how to fix it.

We start with a full review of your online presence—from your Google Business Profile to your website and social media—and provide specific, actionable strategies to improve visibility, engagement, and lead flow.